We are very flexible when it comes to rental cancellations as we know that productions can be postponed for a variety of reasons. We provide a full refund for productions canceling with thirty days’ notice. For cancellations with seven days’ notice we will provide a full refund provided that we have not converted your reservation to a “lock” – which will happen if we have a competing offer for the space or other specific circumstance – and you guarantee your rental dates. For cancellations within seven days, we seek to work with you to adjust scheduling. Cancellations within 48 hours require full payment. Notwithstanding all of the above, consider the following:
1. We love our clients and know that production dates can change. We value long term relationships and exist to make your lives as easy as possible. That’s not how we see you once, but how we see you again and again and again; and
2. If you cancel, and we have incurred expense or time on your behalf, regardless of when you cancel, we ask you to reimburse us for that expense. In other words, if we spend time researching, designing or acquiring a set, preparing the room, and so forth, we do ask you to cover those expenses and time.